Returns & Replacement Policy – WestTech Home Automation

Policy

Overview

WestTech Home Automation, LLC keeps return and replacement handling straightforward and aligned with the policy entered in Google Merchant Center.

Returns are not accepted.
Exchanges are not accepted.
Products that arrive damaged or defective may qualify for a free replacement when reported within 14 calendar days of delivery.
Clear photos of the damage or defect are required; the original item does not need to be returned.
Do not modify, drill, cut, or alter a product before contacting support about a damage, defect, or fitment concern.

Damaged or Defective Products

Contact [email protected] within 14 calendar days of delivery. Include your order number and clear photos showing the damage or defect. Once the issue is verified, WestTech Home Automation, LLC will send a replacement at no additional cost. The damaged or defective item does not need to be returned.

Missing Items

If an order arrives incomplete, contact support within 14 calendar days of delivery and include your order number, a description of what is missing, and photos of the package and received contents. Verified missing parts or items will be sent at no additional cost.

Returns and Exchanges

WestTech Home Automation, LLC does not accept returns or exchanges. A verified replacement for an item that arrived damaged or defective is handled separately under the replacement policy above.

Replacement Review

Contact support within 14 days.

Replacement eligibility is reviewed using the order details and photos provided. Pictures of the damage or defect are normally sufficient, and the original item does not need to be shipped back.

Customer modifications, drilling, cutting, misuse, incorrect installation, accidental damage, or operation outside the product’s stated limits are not covered.
Special-request, modified, or made-to-order items remain eligible for replacement when there is a verified production defect or shipping damage reported within 14 calendar days of delivery.
Replacement requests submitted after 14 calendar days may be reviewed individually but are not guaranteed.
This policy does not limit any rights or remedies required by applicable law.

What Is Covered

Verified arrival damage or production defects.

The replacement policy covers confirmed shipping damage, missing items, and clear production defects reported within 14 calendar days of delivery.

Verified replacements are sent at no additional cost
Clear photos and the order number are required
No return shipment is required

Contact for Replacement Help

Start with support email.

Support: [email protected]
Orders: [email protected]
Include your order number, what happened, and clear photos of the product and packaging.