Shipping Damage / Missing Items
If an order arrives damaged, incomplete, or unusable on arrival, contact WestTechHA promptly and include clear photos of the package, label, and product.
This page explains how WestTechHA handles shipping damage, return requests, and limited warranty questions for enclosure families, Unloaded or Loaded orders, included hardware, and approved special-request items.
WestTechHA is a small operation, so returns and warranty handling are kept straightforward and product-focused.
If an order arrives damaged, incomplete, or unusable on arrival, contact WestTechHA promptly and include clear photos of the package, label, and product.
Unused standard products are the easiest items to review for return eligibility. Return handling is still reviewed case by case so product condition can be confirmed first.
Special-request, modified, or made-to-order items are not treated the same way as standard stock items and may not be returnable unless there is a confirmed defect.
WestTechHA’s limited warranty is intended to cover clear defects in the product itself, not misuse, accidental damage, poor installation, or changes made after delivery.